In a world where the landscape of education is being redrawn by digital influences, the traditional approaches of imparting knowledge are evolving. With Edtech (Education Technology), we’re witnessing a revolutionary shift from chalkboards to digital classrooms, textbooks to e-books, and passive learning to interactive and personalized educational experiences. For educational institutions and edtech startups alike, navigating this new territory requires advanced technological solutions, strategic planning, and dedicated resources. Outsourcing certain operational aspects can help these entities focus on their core objective: delivering quality education and innovative learning solutions.
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Duolingo outsourced its user support and content localization functions to a contact center. This decision allowed Duolingo to focus on developing new language learning features. The BPO partner efficiently managed user inquiries and provided multi-lingual support, enhancing the user experience. They also localized content to cater to diverse audiences, contributing to Duolingo’s rapid global expansion.
Coursera outsourced their customer support and content moderation tasks to a BPO provider. This allowed Coursera to focus on expanding their course offerings and improving platform features. The BPO partner efficiently managed student inquiries and monitored course content, ensuring a seamless learning experience for users worldwide.