Microsoft aimed to improve its technical support and customer service operations to better serve its global customer base. They partnered with a BPO provider to outsource their technical support and customer service functions. This partnership enabled Microsoft to leverage advanced technologies such as AI-driven chatbots and data analytics to provide efficient and personalized customer support. The BPO provider offered 24/7 multilingual support, enhancing the customer experience and reducing response times. As a result, Microsoft achieved higher customer satisfaction scores, improved issue resolution rates, and reduced operational costs.

LexisNexis sought to optimize its legal research and analytics services while maintaining high standards of quality and accuracy. By outsourcing their data management and analytics functions to a specialized BPO provider, LexisNexis gained access to a pool of skilled professionals and cutting-edge technology. The provider handled tasks such as data extraction, cleansing, and analysis, allowing LexisNexis to focus on developing innovative legal research tools and solutions. This outsourcing initiative resulted in improved data accuracy, faster turnaround times, and significant cost savings, enabling LexisNexis to better serve its clients and maintain a competitive edge in the market.