The travel industry faces numerous challenges in today’s fast-paced and highly competitive market. Among these challenges is the need to provide a seamless, personalized customer experience across multiple channels, as customers increasingly book their travel online. There is a growing need for more efficient and cost-effective ways to manage large amounts of data and keep up with changing travel regulations. Outsourcing non-core business functions, such as customer service and data management, can help online travel companies address these challenges by providing access to the latest technology and a highly skilled workforce. This can improve the speed and accuracy of data analysis and enhance customer experience.
EMBARK ON THE JOURNEY TO EXCELLENCE IN TRAVEL AND TRAVELTECH BPO
Charting the course towards the top BPOs in travel and traveltech. Why wander? We lead you straight to the best.
24
INDUSTRY-
LEADING
BPOS
LEADING
BPOS
Specializing in the travel and traveltech industry
112
TRAVEL & TRAVELTECH CLIENTS
Providing services to the world's leading travel and traveltech companies.
31
COUNTRIES SERVICE
DELIVERY
DELIVERY
Cutting-edge contact center and BPO support capabilities in 31 countries
OUR SERVICES
Front-Office
Customer Service and Support
Reservations and Booking Management
Sales and Lead Generation
Loyalty Program Management
Travel Itinerary Planning and Customization
Back-Office
Data Entry and Analysis
Revenue Management
Accounting and Finance
Supplier and Vendor Management
Ticketing and Fare Auditing
TRAVEL & TRAVELTECH CLIENTS OF OUR GLOBAL VENDOR NETWORK
In the diverse world of Travel and Traveltech, personalized customer experiences, operational efficiency, and adept management of fluctuating demand are paramount. Our global network of BPO vendors are leaders in this sector, leveraging deep industry insights and cutting-edge technology solutions that enable travel businesses to meet the evolving needs of modern travelers. They offer comprehensive, customer-centric solutions that help travel businesses streamline operations, enhance customer satisfaction, and optimize revenue management. Furthermore, they harness the power of traveltech to provide real-time data analytics, seamless booking experiences, and innovative digital platforms, ensuring your travel enterprise offers unparalleled value to its customers. As your trusted BPO advisory firm, we facilitate your connection with these industry-leading service providers, preparing your travel business for success in the dynamic traveltech landscape.
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Case Study Snapshots
Expedia outsourced a portion of its customer service operations to a third-party BPO provider to improve service levels and scalability. The provider helped Expedia to enhance its customer experience by offering 24/7 support and handling a wide range of customer queries and complaints. Additionally, the provider’s expertise in customer service helped to improve overall customer satisfaction for the company.
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Skyscanner outsourced its office-based call center operations to a third-party provider to enhance efficiency and customer service. The company reported an increase in customer satisfaction, improved agent productivity, and cost savings as a result of the outsourcing partnership.
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Ask Us Anything
Embarking on an outsourcing journey or seeking to refine your current strategy? From inquiries about onshore, nearshore, or offshore options to in-depth discussions about industry best practices, services, processes, technologies, KPIs and their management, to industry compliance requirements, Cynergy BPO is here to assist. We're also here to share the unique solutions we've provided to businesses like yours. So, welcome to our 'Ask Us Anything' section. Remember, we're just one call away, eager to provide the answers and guidance you seek.
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Resource Center
Welcome to our Resource Center, your one-stop destination for insights and expert advice on all things related to onshore, nearshore, and offshore contact center and business process outsourcing. Explore thought-provoking content, learn from industry experts, and stay ahead in the fast-paced world of BPO.
