INSURANCE & INSURTECH BPO

In the rapidly changing insurance landscape, insurance companies grapple with numerous challenges, including adapting to regulatory changes, managing rising costs, and meeting evolving customer expectations. Consequently, many are seeking efficient ways to manage non-essential tasks. Delegating these tasks to domestic or international service providers allows insurance firms to remain agile and competitive while ensuring regulatory compliance. It also grants these companies access to a wealth of specialized knowledge and advanced analytics, aiding them in making informed decisions and offering superior customer service. Moreover, outsourcing promotes innovation, allowing insurance companies to swiftly create and implement new insurance products, thereby keeping them ahead of the competition.

STEP INTO THE ELITE CIRCLE OF INSURANCE AND INSURTECH BPO
Linking your enterprise with the world's top-tier BPOs, experts in insurance and insurtech support. Why gamble? Your firm and its clients merit nothing short of excellence.
32
INDUSTRY-
LEADING
BPOS
Specializing in the insurance and insurtech industry
387
INSURANCE & INSURTECH
CLIENTS
Providing services to the world's leading insurance and insurtech companies.
28
COUNTRIES SERVICE
DELIVERY
Next-level call center and BPO support capabilities in 28 countries
OUR SERVICES
Front-Office
Customer Care
Sales and Lead Generation
Policy Administration and Underwriting
Marketing and Advertising
Chatbot and AI-based Support
Back-Office
Compliance and Regulatory Support
Data Entry and Analysis
Back-Office Support
Risk Management and Fraud Detection
IT and Software Development Support
INSURANCE & INSURTECH CLIENTS OF OUR GLOBAL VENDOR NETWORK
In an era where the insurance industry is being transformed by technology, effective insurtech BPO services are critical for competitiveness and success. Our network of BPO vendors are at the forefront of this change, offering in-depth industry knowledge and innovative technology solutions that enable insurance providers to meet the evolving needs of their customers. They offer robust, scalable solutions for enhancing operational efficiency, managing regulatory compliance, and creating customer-centric insurance experiences. They also utilize cutting-edge insurtech innovations to automate claims processing, enhance risk assessment, and offer personalized insurance products. As your premier BPO advisory firm, we stand ready to bridge the gap between your insurance enterprise and these leading-edge service providers.
INQUIRE NOW
Company Logos
Case Study Snapshots
Image

Allstate faced challenges in managing its customer service operations in-house. They decided to outsource their customer service and claims management to a third-party BPO provider. By doing so, Allstate was able to reduce its operational costs and improve the speed and efficiency of its customer service. The BPO provider was also able to provide Allstate with advanced technology and data analytics, which helped them to better understand their customers’ needs and improve their overall customer experience. As a result of this outsourcing initiative, Allstate saw an increase in customer satisfaction and retention rates.

Image

AXA, in order to improve customer service and streamline operations, chose to outsource certain processes to a third-party provider. They outsourced their customer support and claims processing to a remote call center provider. This allowed them to improve the speed and quality of their customer service, resulting in a higher satisfaction rate for their customers. Additionally, by outsourcing these processes, AXA was able to focus on its core competencies and business growth, while the provider took care of the non-core operations. The outsourcing initiative was a success for AXA as it allowed them to provide better service to their customers while also improving their bottom line.

Ask Us Anything

Embarking on an outsourcing journey or seeking to refine your current strategy? From inquiries about onshore, nearshore, or offshore options to in-depth discussions about industry best practices, services, processes, technologies, KPIs and their management, to industry compliance requirements, Cynergy BPO is here to assist. We're also here to share the unique solutions we've provided to businesses like yours. So, welcome to our 'Ask Us Anything' section. Remember, we're just one call away, eager to provide the answers and guidance you seek.
SPEAK TO JOHN MACZYNSKI, CEO